Experience
&Education

SYSTEM ADMINISTRATOR

Elite Value Added Distribution FZCO

Jul 2024 - Present

• Administer Microsoft 365, Teams, Google Workspace, and Active Directory (RBAC) to strengthen identity and access management across the organization.
• Provide L2/L3 IT support for 350+ end users across multiple sites, maintaining system reliability, performance, and SLA compliance.
• Deploy and manage endpoint security solutions (EDR/XDR), phishing simulation, and threat prevention controls to enhance organizational cybersecurity posture across endpoints, networks, and cloud workloads.
• Implement enterprise-wide backup and disaster recovery automation, reducing downtime and incident response time by 35%.
• Manage hybrid infrastructure across on-premises, Azure, AWS, ESXI and VPSie environments, including networking components (VLANs, TCP/IP, DNS, DHCP, routing, firewalls) to ensure high availability, scalability, and seamless connectivity.
• Handle physical infrastructure operations, including servers, network switches, racks, cabling, patch panels, and hardware lifecycle management.
• Oversee website management (WordPress), updates, uptime monitoring, and security hardening.
• Support digital and email-based campaigns in coordination with presales and marketing teams.
• Conduct technical presentations, demos, and workshops to improve customer and internal understanding of cybersecurity, IoT, ERP, and cloud solutions.
• Support presales and bid management activities, including RFP responses, technical solution design, risk assessment, and coordination with cross-functional teams for cybersecurity, IoT, ERP, and cloud infrastructure projects.

TECHNICAL SUPPORT EXECUTIVE

Synosys Technologies LLC (Locator)

Dec 2022 – Jul 2024

• Delivered technical training, demonstrations, and onboarding for 1,500+ users on IoT platforms, vehicle tracking systems, and endpoint-security best practices, ensuring effective product adoption.
• Led IoT software integration, customization, application testing, and bug reporting, collaborating closely with development teams while providing L1/L2 technical support, resolving 90%+ tickets within SLA.
• Performed data scraping and data extraction using built-in and custom scrapers, preparing actionable datasets and assigning qualified leads to sales and operations teams.
• Managed networking devices, cloud accounts, CRM systems, and email platforms for SME clients, ensuring system stability, connectivity, and minimal downtime.
• Executed large-scale digital campaigns using email, WhatsApp, and SMS platforms, delivering 100,000+ outbound communications per campaign cycle in coordination with marketing teams.
• Conducted on-site customer visits across the UAE for system deployment, user setup, troubleshooting, and monitoring of vehicle tracking and IoT-enabled assets, ensuring service continuity and customer satisfaction.

SYSTEM ENGINEER

Delta Solution

Jan 2020 – Nov 2022

• Installed, configured, and supported Windows/Linux operating systems, enterprise applications, and end-user software, resolving hardware and software issues to improve workstation performance and security.
• Deployed OS images and configured workstations for 1,000+ users across multiple client sites, ensuring standardized builds and smooth onboarding.
• Provided Tier-1 and Tier-2 technical support for hardware, software, networking, and application-related issues, resolving 85%+ tickets at first contact.
• Performed system troubleshooting, upgrades, patch management, data backup & recovery, and hardware component replacements.
• Reduced system downtime by 40% through preventive maintenance, structured documentation, and proactive issue resolution.
• Configured and managed network devices, LAN/WAN connectivity, printers, scanners, routers, and IT peripherals, ensuring stable and secure operations.
• Assisted with software rollouts, system migrations, updates, and hardware refresh projects, maintaining business continuity and compliance.
• Managed user accounts, access controls, and endpoint configurations, supporting secure and reliable day-to-day operations.
• Maintained accurate service records and technical documentation, ensuring timely follow-ups and improved customer/end-user satisfaction.
• Delivered on-site and remote technical support to enterprise and SME clients, collaborating with vendors and internal teams as needed.
• Performed system customization according to user requirements (e.g., gaming, editing setups) to enhance productivity

Rovo India

Web Development

https://rovoindia.com/

• Short description: Placeholder text — update me.
• Role: Developer
• Tech: Web Development

GuardianAI — A GenAI-Powered Cybersecurity Threat Analyzer

Generative AI / Cybersecurity

https://ai-threat-analyzer.onrender.com/

• Short description: Placeholder text — update me.
• Role: Developer
• Tech: GenAI, Cybersecurity

Diploma in Computer Science Engineering

Annamalai University

2017 – 2020

• Major achievement or area of study
• Relevant coursework or projects
• Academic distinctions or activities

Internship - Network Engineering

Synnefo Solutions

2021 – 2022

• A+, N+, CCNA
• RHEL 8, AWS, MCSE, Cybersecurity

Google Cybersecurity

Google

Professional Certificate

Google Cloud Cybersecurity

Google Cloud

Professional Certificate

Google IT Support Professional Certificate

Google

Professional Certificate

Cybersecurity Foundations: Governance Risk and Compliance (GRC)

Cybersecurity Training Provider

Specialized Training

Cybersecurity Job Simulations

Mastercard / AIG / Commonwealth Bank / Datacom

Job Simulation Program

Career Essentials in System Administration, Cybersecurity & Generative AI

Microsoft & LinkedIn

Professional Certificate

Oracle Certified Foundations Associate

Oracle

Associate Level Certification

AWS Cloud Quest: Generative AI Practitioner

Amazon Web Services (AWS)

Specialized Training

TCM Linux 100 Fundamentals

The Cyber Mentor (TCM)

Fundamentals Certification

IFS Presales Essentials

IFS (Infor Global Solutions)

Specialized Training